Level AI to Be Acquired by Five9

Level AI to Be Acquired by Five9

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WilmerHale lawyers have decades of experience advising public and private companies in all aspects of mergers and acquisitions.
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Level AI, an AI native platform for the customer journey, has agreed to be acquired by Five9, Inc. (NASDAQ: FIVN), marking an important milestone in Level AI’s continued growth. Founded with a mission to make frontline work more meaningful through AI, Level AI has grown its platform to handle more than one billion customer interactions annually. Its technology spans AI agents for voice and digital interactions, Agent Assist, quality management, Voice of the Customer and AI Workers, all powered by Level AI Latitude, its family of AI models built specifically for customer conversations.

Level AI and Five9 have partnered since 2022, with shared customers already using both companies’ products. The transaction will bring Level AI’s technology together with Five9’s cloud customer experience platform, while Level AI is expected to remain available as a standalone solution for enterprises using Five9 and other CX platforms.

WilmerHale advised longtime client Level AI in the transaction.

The WilmerHale team was led by Eric Hanson and Daniel Zimmermann and included Bill Choe, Dana Bradley, Jane Cha, Eugena Liu, Cam DiGiovanni, Emma Schlager, Stephen Gillespie, Jeff Tolin, Kim Wethly, Benjamin Kelsey, Cole Swaffield, Amanda Albert, Ariella Feingold, Chris Jones, Jason C. Chipman, Kirk Nahra, Oliver Fleischmann and Carla Gilbertson.

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