Consumer Protection Defense and Compliance

Full-spectrum representation for companies facing consumer protection compliance questions, investigations, enforcement actions and litigation.

Key Contacts

Areas of Focus

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  • Represent a loan servicer in a CFPB enforcement action filed in US District Court alleging unfair, deceptive and abusive practices in the servicing and collection of student loans.
  • Represent a financial technology company in regulatory investigations pursued by the FTC, a multistate group of more than 30 attorneys general, and a state financial services regulator, as well as in federal and state litigation and mass arbitrations related to alleged unfair and deceptive marketing practices.
  • Represented a technology company in cybersecurity and privacy investigations by the US Congress, SEC and a multistate group of state attorneys general.
  • Represented a major telecommunications company in an FTC investigation into the company’s compliance with the agency’s regulations related to identity theft.
  • Represented Chase in connection with the California attorney general’s investigation into the bank’s debt collection practices.
  • Represented Comcast at trial against allegations by the Washington State attorney general of violating the state’s Consumer Protection Act. In the course of litigation, we successfully prevailed on summary judgment on one of the state’s claims and prevailed on a “half-time” motion to substantially curtail the scope of the remaining claims.
  • Represented a large national bank and mortgage servicer in negotiation of the National Mortgage Settlement with the United States and 49 state attorneys general, as well as in parallel enforcement actions taken by prudential banking regulators.
  • Represented a major investment bank in a high-profile case against a group of homeowners alleging violations under the Fair Housing Act, Equal Credit Opportunity Act and state law.
  • Represented a large financial institution in parallel CFPB and DOJ investigations into practices concerning consumer credit and small business offerings.
  • Represented two large automobile dealers in a DOJ investigation regarding allegations of discriminatory pricing of automobile loans.
  • Represented a technology company in parallel investigations by over a dozen state AGs, the FTC, the US Congress and numerous international regulators regarding data privacy and consumer protection issues.
  • Represented a structured payments company in connection with a CFPB enforcement inquiry raising novel issues of CFPB jurisdiction.
  • Represented large financial institutions in dozens of public enforcement actions related to deposit products, credit cards, credit reporting, student lending and mortgage lending.
  • Represented a global financial institution in connection with multi-state attorneys general and federal resolution of mortgage related claims arising from the financial crisis.
  • Represented a major mortgage servicer in a significant CFPB investigation and settlement regarding the company’s loan modification application processes and practices.
  • Represented a large national bank in connection with a regulatory inquiry regarding potentially discriminatory mortgage lending practices. We obtained a very favorable result for the client, with the regulator declining to pursue any further investigation of action.

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